We are committed to ensuring customer satisfaction. If you are unsatisfied with your purchase, please refer to the following terms for requesting a return & refund:

1. Request for Refund

• Return & Refund requests must be made within 7 days after parcel received.
• Post back the parcel within 3 days once confirm the return & refund request.
• Return postage will be fully bear by customer for non-defect items.
• The product must be in its original condition, unused, and accompanied by all accessories and packaging.
• Product(s) with damaged, defective other than manufacturing defective, or soiled will not be accepted.
• Please note that promotional product is not allowed for return & refund.

2. Review Process

• Returned items will be inspected to ensure they meet the refund eligibility criteria.

3. Refund Method

• All refunds will be processed via Online Banking. Please let us know your bank account details when requested by us.

4. Refund Processing Time

• Refund processing will take 7-14 working days after the request is approved.

Important Notes

• Any damage occur due to inappropriate packaging during return will not allowed for refund.
• Refunds exclude shipping fees and other service charges unless stated otherwise.